Marshall ¡§Mark-David¡¨ Ballard





429 Betsy Ross Dr., Arlington TX 76002

Home: 817-419-7705

Cell: 817-320-3425

Mark-David@sbcglobal.net





SUMMARY

Over ten years of extensive background in customer service, merchandising, and retail management. Recognized by customers and upper management for outstanding service. Imaginative problem solver with a high drive for excellence.





EXPERIENCE



Office Depot, Las Colinas/Arlington, TX Feb 2006 to Feb 2007

Service Solutions Manager

ľ Responsible for managing front-end daily operations.

ľ Maintain market basket.

ľ Hiring, training, and motivating of staff.

ľ Cash handling, bank deposits.

ľ Oversee DPS (Design, Print, Ship)



Store Support Manager

ľ Receiving and Cross-dock

ľ Defective and Damaged Merchandise processing.

ľ Returns and Buy-Backs to Vendor.

ľ Oversee Cash Office procedures

ľ Inventory product balancing.



Product Solutions Manager

ľ Responsible for maintaining 35 percent or higher market basket.

ľ Merchandising plan-o-grams for technical and furniture products.

ľ Training for new product roll-outs.

ľ Sales leader for protection plans and team selling.



Schwans Food Company, Arlington, TX Sep 2005 to Feb 2006

Route Manager

ľ Responsible for managing daily operations of delivery routes.

ľ Maintain monthly sales quota.

ľ Training, and motivating of staff.

ľ Cash handling, bank deposits, daily, weekly, monthly reports.

ľ Solicit sales of new customers

ľ Received high marks on evaluations.













Resume for Mark-David Ballard Page 2



Ascot Tuxedo, Arlington, TX May 2001 to Aug 2005

Store Manager

ľ Responsible for managing daily operations.

ľ Maintain monthly sales quota and payroll budget.

ľ Hiring, scheduling, training, and motivating of staff.

ľ Cash handling, bank deposits, daily, weekly, monthly reports.

ľ Merchandising, visual displays, order processing, inventory control.

ľ Solicit outside sales

ľ Consistently receive high marks on reviews and evaluations.

ľ Company Employee of the Year for 2004.



Hollywood Video, Arlington, TX January 2001 to May 2001

Store Director

ľ Responsible for daily, weekly, and monthly reports.

ľ Maintained inventory and staffing budget; exceeded sales goals.

ľ Supervision of 8 to 12 people including training and hiring.

ľ Daily cash handling including bank deposits.

ľ Recognized for high standard of customer service.



The Blossom Shop, Louisville, KY August 2000 to December 2000

Delivery, Part-Time

ƒæ Coordinated with off days from full time position with Graeter¡¦s.

ľ Assisted with arrangements, design, and orders.

ľ Made floral deliveries.



Tedesco, Inc. / Graeter¡¦s Ice Cream, Louisville, KY January 2000 to December 2000

General Manager

ľ Set up, stocked, and opened brand new store location.

ľ Responsible for daily, weekly, and monthly reports.

ľ Effectively maintained inventory, sales goals, and payroll budget

ľ Supervision of 10 to 13 employees including training and hiring.

ľ Daily cash handling including bank deposits.

ľ Responsible for merchandising including promotional displays and cake decorating.

ľ Excellent rapport with vendors and customers



Garden Ridge Corporation, Louisville, KY October 1997 to December 1999

Receiving Data Processor / Senior Cashier / Customer Service

ľ Data input of invoice information.

ľ Corrected and reconciled accounts with outside vendors.

ľ Processed damages, adjusted and monitored inventory.

ľ Processed daily and weekly reports.

ľ Supervised 9 - 15 cashiers and customer service desk.

ľ Daily cash handling, management, and reconciliation.

ľ Monitored daily schedules.

ľ Recognized for customer service excellence.



Westlake ACE Hardware, Dallas, TX January 1997 to October 1997

Department Manager

ľ Prepared new store for opening through stocking, pricing, ordering, and merchandising displays.

ľ Supervised department, processed invoices and handled special orders.

ľ Established relationship with vendors and customers through daily interaction.

ľ Responsible for inventory, billing, receiving, and on-line ordering.

ľ Key cutting, paint mixing, product repair, forklift operation, data entry, and backup cashier.