Fios is a tier-one electronic discovery service provider. We are an industry pioneer with a fast-paced, exciting work environment headquartered in the heart of downtown Portland and we are looking for energetic people committed to delivering unparalleled service to our clients. To learn more about us, please visit our website: www.fiosinc.com. FiosInc.com





Locations: East Coast (New York/New Jersey) and Midwest (Chicago, Dallas areas)





Reporting to the Client Services Director and working as a member of one or more Client Services project teams (project managers and project analysts), located at headquarters in Portland, Oregon, the Client Delivery Manager serves as the client’s primary escalation point on-site during the project delivery phase. This role also represents Client Services for purposes of client relationship maintenance, project facilitation, future project discussions, Fios/client process improvements. The successful candidate will initially spend 3-4 weeks in Portland for training and building familiarity and competence in Client Services processes and tools.








Responsibilities:





• Work on-site with clients during key project milestones, i.e., kickoff, project requirement meetings, document publishing, etc., to facilitate a common understanding of client needs and appropriate client expectations regarding deliverables;


• Identify potential issues and work with project teams to resolve as early in the process as possible;


• Facilitate the resolution of critical, time-sensitive project issues;


• Maintain an in-depth knowledge of all aspects of a project by working closely with the project team at headquarters and with the client on-site;


• Provide client training and guidance on the Fios proprietary document review tool as required;


• Identify improvement opportunities for process and/or client communication;


• Interact daily and coordinate with project teams regarding client communication, meetings and issue resolution;


• Coordinate with Fios sales and consulting services teams regarding ad hoc sales opportunities that may arise such that there is a smooth transition/hand-off;


• Share project and client information with other appropriate Fios employees (i.e., Account Executive, Solutions Engineer);


• May serve as Client Services representative in team selling opportunities within geographic region for strategic prospects;


• This position requires frequent travel to client sites within the region during project delivery and some travel to client sites to maintain relationships. In addition, periodic travel to headquarters in Portland (approximately 1 week in every 8 weeks) is required;





Qualifications::





• Bachelor’s degree with a focus on pre-law, business or technology or equivalent experience; JD degree, a plus:


• Relevant work experience in a law firm, electronic discovery, litigation support or legal technology industries;


• Significant client facing and/or external project management skills typically gained through 5 or more years of experience; (client satisfaction will be a key performance measure);


• Large consulting firm experience with on-site client management responsibility, a plus;


• Excellent verbal and written communication skills with the ability to negotiate and facilitate solutions while maintaining client satisfaction and constructive internal relationships;


• Must have functional technical capability in constructing SQL queries, Microsoft Office, etc.;


• Demonstrated ability and experience successfully working in a distributed organizational structure, a strong plus;


• Ability to work independently and take appropriate initiative in concert with other Fios resources.





To apply for this job, please send your resume to: job7037@fiosinc.com