Looking for Operations Manager, Manager or Director opportunity

Charles M. Lisenby
lisenby2006@yahoo.com

Summary

•Over 14 years experience in Management and Supervising.
•6 years experience in Human Resources, 5 years in Quality Control, and 6 years in Client Services.
•Experienced in creating/implementing policies/procedures, terms and conditions, forecast/profit reports, training and development, counseling, evaluations, marketing, benefits, purchasing, finance, payroll, and all aspects of accounting.
•Advanced in MS Word, MS PP, MS Excel, MS Outlook, and all operating systems. Experienced in WordPerfect, Lotus Notes, QuickBooks, SAP, Everest, AutoTask, AS/400, etc.
•I consider myself very detail oriented, organized, fast-paced and creative.

Employment

Allcom Solutions June 2006 – Present
Addison, TX (IP Telephony/IT Solutions)Operations Manager, Office - HR

•Manage over Operations and implement policies and procedures insuring effectiveness. Responsible for all aspects including customer service, accounting, purchasing, receiving, invoicing, shipping, administration, collections, etc.
•Developed and worked on company policies and procedures, benefits, banking, future growth, training manuals, credit policies and terms, client terms and conditions, job descriptions, activity reports/spreadsheets, legal procedures, monthly sales tax reporting, marketing material, website, etc.
•Monitor aging reports, work orders, monthly statements, trouble tickets, etc.
•Human Resources consisted of conducting new employee orientation’s, benefit options, health insurance programs, payroll, 401k options, hiring, exit interviews, and other areas as needed. Explained and enforced company policies/procedures, counseled employees, and maintained employee records. Developed individual/team goals as well as incentives to increase production. Conducted meetings to cover concerns, areas that have improved, and areas in need of improving.
•Report to the President/Owner

General Information Services, Inc. (GiS) July 2001 – April 2006
Dallas, TX (Background Investigations)
Operations Manager, Office - HR

•Managed daily Operations of the administration dept, MVR dept, criminal records dept, supplements dept, quality assurance dept, IT dept., and assisted reporter/investigators as needed on issues and problem resolutions. Insured all standard daily procedures were completed.
•Coordinated and allocated workflow, performance evaluations, training and development, corrective actions, promotions, and monitored production. Prepared various statistical and dept. production reports.
•Developed individual/team goals as well as incentives to increase production. Conducted meetings to cover concerns, areas that have improved, and areas in need of improving. Counseled employees, and maintained employee records.
•Human Resources consisted of establishing recruiting guidelines and testing for needed positions, conducted interviews, new employee orientation’s, benefit options, health insurance programs, payroll, 401k options, exit interviews, and other programs as needed. Implemented and enforced company policies/procedures.
•Maintained and processed PI licenses, renewals and tests, which are submitted to the Texas Commission on Private Security. Responsible for accounts payable, account balance, and deposits through Quick Books.
•Licensed Private Investigator for the state of Texas.

IKON August 1999 – May 2001
Beaumont, TX (Office Equipment/Services)
Account Executive

•Managed commercial accounts and worked with various types of clients.
•Consulted with clients regarding their allotted budget and advised of options for lease/purchase programs.
•Discussed equipment/networking solutions, prepared proposals, set up meetings and conducted presentations.
•Worked with small, midsize and major corporations, non-profit organizations, educational, and government agencies. Conducted financial services for needed equipment.
•Received 3 Certificates of Achievement for completion of CORE I, II, & III courses.

COMPUSA CORPORATE August 1998 – August 1999
Houston, TX (Office Solutions, Networking, etc)
AE/Manager

•Managed team of Account Managers. Supervised daily order processing and trained on marketing techniques.
•Worked with the District Manager on recruiting guidelines in reference to hiring procedures. Interviewed and hired Account Managers based on company needs and applicant experience.
•Developed new tracking, prospecting, and marketing procedures. Conducted financial services as needed.
•Conducted meetings and presentations with major corporations on current and future needs.
•Created and maintained a marketing plan for CompUSA products and services.
•Assisted in the design of marketing materials for the direct sales department.
•Trained personnel on hardware, software, and networking functions.

BANCTEC February 1997 – July 1998
Dallas, TX (Banking Industry)
BMO Project Manager

•Conducted international operations. Worked with approximately 80 international companies identifying needs and processing of equipment. Worked with the Engineering department on special request and designs.
•Worked with the engineering and software department on installation of equipment, software, and on-site training. Coordinated with the shipping department in reference to locations, cost, special request of complex orders, and worked with customs. Provided price quotes, sales forecast reports, sales order revenue reports, billing, credit memos, and special invoicing for third party companies.
•Received a Certificate of Commendation for part design with the Engineering dept. to correct a major issue.

Military

UNITED STATES NAVY San Diego, CA - 4 years (1/18/93-1/18/97)
Operation Specialist / Assistant Manager, Line Supervisor
Supply Petty Officer, Naval Warfare Publications Assistant, SWS Supervisor, ID Supervisor, Tactical Information Coordinator, 3M Management, Physical Training Coordinator, and prepared/conducted briefs.
Held a SECRET clearance. Received 5 Certificate’s of Commendation, 4 Medals, and 3 Awards.

Education

Bachelor of Science in Business Mgmt 4yr-degree University of Phoenix - (Graduated)
Computer Operations 3yr-degree USNT School - (Graduated)
Operation Specialist (Completed) 6 months Navy Intelligence Training Course
Administrative Operations (Completed) 6 months Fleet Training Center
SAP Training Course (Completed) 6 months Billing, Contracts,
Milestone Order Processing
General studies 1 year San Diego and Miramar College
Completed interpersonal communication skills for management class/course. DCCCD.
Completed an “Enhance high performing leaders and create successful teams” class/course. DCCCD.